Patten Industries

Field Service Technician

Req No.
2016-1101
Category
Technicians
US-IL-Elmhurst
Type
Regular Full-Time
Union or Non-Union
Union - 150

Overview

POSITION SUMMARY: Perform service repairs and preventive maintenance; providing superior service and representing Patten’s professional image.

Responsibilities

PRINCIPAL FUNCTIONS & RESPONSIBILITIES (including, but not limited to):

  • Ability to properly and completely fill out all service reports, inspection checklists and timecards within department guidelines.
  • Completes all paperwork before moving on to next job; communicates extra time needed to complete tasks to dispatcher.
  • Ability to use SIS, ET, parts and service manuals.
  • Properly segment jobs and order parts accordingly.
  • Return unneeded parts immediately upon job completion, complete all necessary warranty documentation and send completed follow up forms on a timely basis.
  • Effectively communicate job status to customers and office personnel.
  • Works in an efficient manner; at customer’s jobsite, in the shop and when driving to location or shop.
  • Capable of in-depth electrical, hydraulic and power train relate troubleshooting using prescribed tool, guidelines and documentation.
  • Maintain Patten supplied tooling and equipment, including company provided service vehicle.
  • Technician may be required to orchestrate special parts arrangements to ensure that downtime is reduced as much as possible.      
  • Perform mechanical work relating to the business of the department.
  • Keep current with industry standards.
  • Maintain a high level of customer satisfaction, with excellent work ethic, neat appearance and good communication skills.       Take full ownership of job.
  • Use safe working practices.
  • Must maintain a Class “B” CDL
  • Redos or excessive labor do not exceed 5% of total labor hours worked and no cases occur where the customer or company’s equipment is damaged due to mechanic’s neglect or abuse.

Qualifications

EDUCATION/QUALIFICATION/EXPERIENCE:

High School Diploma or equivalent, three years Heavy Equipment experience. Excel and email.

 

SKILLS/ABILITIES:

Ability to perform high quality repairs, in an efficient fashion, and maintain a clean working environment while working in the field. Must be able to work independently. Ability to use resources for information (when written documentation is not available), has good decision making practices and ability to follow directions . Demonstrates effective communication ability, representing Patten’s professional image to customers and office personnel. Must have good organizational skills and ability to write technical reports. Must have intermediate keyboarding skills with a basic knowledge of Office software, preferably MS Word.

 

Equal Opportunity Employer M/F/Disabled/Vets

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