Patten Industries

Main Shop Supervisor - Tractor

Req No.
2017-1263
Category
Management
US-IL-Elmhurst
Type
Regular Full-Time
Union or Non-Union
Non-Union

Overview

POSITION SUMMARY: 

Shop supervisor is accountable for the efficiency and discipline of all shop technicians assigned to him. He must possess a deep knowledge of construction equipment repair processes and have excellent organizational skills. Customer relations and customer satisfaction are also key ingredients of the job.   

Responsibilities

PRINCIPAL FUNCTIONS & RESPONSIBILITIES (including, but not limited to):

 

  • Exemplify our Corporate Values of Integrity, Customer Focus, Accountability and Teamwork
  • Provide leadership and direction as required to achieve the highest levels of customer satisfaction, employee engagement and profitability
  • Conduct regular meetings to coordinate activities, provide guidance, gather information and communicate company strategy
  • Manage work-flow and scheduling to achieve the highest levels of customer satisfaction and shop efficiency
  • Manage service, repair and reconditioning of machines and components.
  • Manage shop service customer communications and instill deep customer loyalty.
  • Manage the work order process from opening jobs through job invoicing
  • Develop quotes for complex jobs and quote approvals
  • Consistently enforce work rules and company policies
  • Effectively manage all Work In Progress (WIP)
  • Conduct semi-annual performance reviews for all direct reports
  • Ensure operations conform to industry and company performance metrics and benchmarks
  • Occasionally participate in sales calls with Sales Reps.
  • Perform all safety inspections on field vehicles and current employee safety programs.

 

SUPERVISORY RESPONSIBILITIES:
Direct reports to include all shop technicians, apprentices and helpers reporting to him. Manage all admin personnel assigned to his area.

 

Qualifications

EDUCATION/QUALIFICATION/EXPERIENCE: 

  • Associates degree preferred with minimum of two years management experience in construction equipment service and repair
  • Experience as an Equipment Manager or Service Manager a plus
  • Advanced user of all Microsoft Office products to include Excel
  • Working knowledge of Caterpillar programs DBSi, PSQ , SMIS 2 and PSEL a plus
  • Working knowledge of DSI dispatch system a plus

Skills and Abilities:

  • Ability to understand, interpret and leverage performance metrics related to efficiency, productivity, profitability, safety, market share, resource deployment and general operations.
  • Exceptional communication, management, leadership and interpersonal skills
  • Working knowledge of OSHA and EPA regulations as they relate to the industry

Equal Opportunity Employer M/F/Disabled/Vets

PM16

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