Patten Industries

  • Field Service Supervisor - Power

    Req No.
    Regular Full-Time
    Union or Non-Union
  • Overview

    POSITION SUMMARY: The ability to manage, change and perform multiple tasks simultaneously with a complete understanding of Corporate Safety & Compliance Policies. Excellent communication skills and knowledge of field service work and various types of equipment, proficient in Windows based applications and DBSI.


    PRINCIPAL FUNCTIONS & RESPONSIBILITIES (including, but not limited to):

    • Manage the day-to-day operation of assigned field service technicians, utilizing the most qualified Technician while meeting customer demand for timely service visits.
    • Accommodate customer requests for service; where technician schedule changes as necessary to meet customer desired timeframe.
    • Open work orders by collecting all required information from the customer on the initial phone call.  Keep customers informed of job progression up to and including conclusion.
    • Review all field service work orders for accuracy.
    • Prepare and communicate warranty and/or goodwill situations with Technical Communicator.
    • Report all invoice disputes related to assigned work orders within your territory and/or assigned personnel.
    • Maintain technician productivity at all times, when revenue work is not available, productive maintenance tasks and training requirements must be executed.
    • Communicate Technician safety deficiencies to Direct Supervisor including equipment malfunctions, vehicle safety, jobsite issues and any potential hazard that may arise in the day to day operations.


    SUPERVISORY RESPONSIBILITIES: Daily supervisor of Field Service Technicians.



    High School Diploma or equivalent and a minimum two years of Power Systems engine and electrical experience. Previous Supervisory experience in a fast paced multi tasking environment is a must for this position.  



    Initiates services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; assigning the most qualified Technician available; maintaining customer rapport and records.


    Equal Opportunity Employer M/F/Disabled/Vets



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