Patten Industries

Field Service Supervisor - Power

Req No.
2018-1275
Category
Management
Location
US-IL-Elmhurst
Type
Regular Full-Time
Union or Non-Union
Non-Union

Overview

POSITION SUMMARY: The ability to manage, change and perform multiple tasks simultaneously with a complete understanding of Corporate Safety & Compliance Policies. Excellent communication skills and knowledge of field service work and various types of equipment, proficient in Windows based applications and DBSI.

Responsibilities

PRINCIPAL FUNCTIONS & RESPONSIBILITIES (including, but not limited to):

  • Manage the day-to-day operation of assigned field service technicians, utilizing the most qualified Technician while meeting customer demand for timely service visits.
  • Accommodate customer requests for service; where technician schedule changes as necessary to meet customer desired timeframe.
  • Open work orders by collecting all required information from the customer on the initial phone call.  Keep customers informed of job progression up to and including conclusion.
  • Review all field service work orders for accuracy.
  • Prepare and communicate warranty and/or goodwill situations with Technical Communicator.
  • Report all invoice disputes related to assigned work orders within your territory and/or assigned personnel.
  • Maintain technician productivity at all times, when revenue work is not available, productive maintenance tasks and training requirements must be executed.
  • Communicate Technician safety deficiencies to Direct Supervisor including equipment malfunctions, vehicle safety, jobsite issues and any potential hazard that may arise in the day to day operations.

 

SUPERVISORY RESPONSIBILITIES: Daily supervisor of Field Service Technicians.

Qualifications

EDUCATION/QUALIFICATION/EXPERIENCE:

High School Diploma or equivalent and a minimum two years of Power Systems engine and electrical experience. Previous Supervisory experience in a fast paced multi tasking environment is a must for this position.  

 

SKILLS/ABILITIES:

Initiates services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; assigning the most qualified Technician available; maintaining customer rapport and records.

 

Equal Opportunity Employer M/F/Disabled/Vets

PM16

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