Patten Industries

  • Condition Monitoring Analyst

    Req No.
    2018-1358
    Category
    Customer Service/Support
    Location
    US-IL-Elmhurst
    Type
    Regular Full-Time
    Union or Non-Union
    Non-Union
  • Overview

    Analyzes condition monitoring data (SOS, inspections, electronic data, site conditions & equipment history) and provides relevant recommendations for the customer as indicated by the data

    Responsibilities

    Analyze condition monitoring data -Provide equipment and/or operation recommendations to customer facing representatives derived from machine equipment monitoring data -Provide emergency repair options -Build relationships with other EMS group members -Provide information for monitoring leads tracking and resolution -Prepare written reports and recommendations as required by the dealership - Communicate verbally with customers as well on emergency situations concerning this data

    Qualifications

    • 05 years of experience in Construction Equipment repair industry.
    • Knowledge of DBS, DSI, SIS, Vision Link, Equipment Link, Microsoft Office (Excel & Access)

    Equal Opportunity Employer M/F/Disabled/Vets

    PM16

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